We have used them multiple times and will continue to use them in the future. Brian came over for an estimate and his passion and knowledge of the different types of carpet and how to best clean/ care for each type was impressive.
First, we had them clean our whole house. With 2 boys and 2 dogs, it needed it.
A few months later, we had an explosive pet accident. It stunk up the entire house. Bock's was able to work us in the next day. They gave us recommendations on what to do and not to do until they arrived. This was helpful so that we didn't make it any worse.
The technicians were very friendly and they went above and beyond to resolve the issue. They even offered to trim a small burn spot on the carpet. The technician was on his hands and knees with a tiny pair of scissors, carefully cutting away the burnt carpet.
We can't even tell there was an accident or a burn spot anymore!
2021-02-26T10:39:46-06:00
We have used them multiple times and will continue to use them in the future. Brian came over for an estimate and his passion and knowledge of the different types of carpet and how to best clean/ care for each type was impressive. First, we had them clean our whole house. With 2 boys and 2 dogs, it needed it. A few months later, we had an explosive pet accident. It stunk up the entire house. Bock's was able to work us in the next day. They gave us recommendations on what to do and not to do until they arrived. This was helpful so that we didn't make it any worse. The technicians were very friendly and they went above and beyond to resolve the issue. They even offered to trim a small burn spot on the carpet. The technician was on his hands and knees with a tiny pair of scissors, carefully cutting away the burnt carpet. We can't even tell there was an accident or a burn spot anymore!
https://www.steamstar.net/testimonials/bocks-steam-star-is-the-best/
