Announcements

As of January 1, 2008, Shaw industries along with other major mills will begin requiring that only IICRC Certified Firms clean their residential carpet in order to maintain the carpet warranty. For years most of us have been working towards distinguishing ourselves form our competitors. Now the carpet manufacturers are doing it for us. They are telling the consumer that an IICRC Certified Firm is a cut above the competition by following the guidelines set forth by the Certified Firm program.

 

What is the IICRC?

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is a non-profit certifying body for the flooring inspection, floor covering, carpet cleaning and  the specialized fabric cleaning industries. Its scope of interest also includes the disaster restoration industry. Organized in 1972, the IICRC currently represents 3600 Certified Firms in 11 countries around the world. The IICRC, with participation from the entire industry, sets standards for inspection, cleaning, and disaster restoration.

Since its inception, the IICRC has been a strong promoter of competencies in the all phases of the flooring care industry through training and study. Governed by the an elected council of the industries most knowledgeable professionals, while working with all the major manufacturers the IICRC continues to improve standards of care in these industries.

In Illinois for example, the State does not require any licensing, certification or registration in our field of operation. We are a “self governed” industry. The IICRC is the most prestigious training and standards body ever developed and continues to set the strongest standards of operational proficiency.

Since Bock's Steam Star is to-date only 1 of 3600 certified firms world-wide we are extremely proud of our affiliation with the IICRC. The training and knowledge they have provided has proven to be invaluable.

Why does any company care about standards? The sad truth is, 99% don’t. Less than 1% of all carpet and upholstery cleaning firms are “Certified” by the IICRC. With such strict testing and training guidelines you are required to be the best of the best and prove it year after year as certification expires annually.

Being a certified firm also requires a very high standard of insurance liability protection and a solid verifiable customer conflict resolution policy.

The more you know about the IICRC the more you’ll appreciate the commitment that is required to belong to such an elite group of professionals.

Bock's Steam Star and it's employees are in concert with the goals and standards set forth by the IICRC.

Being the best trained and most proficient in our industry is the least we expect from ourselves.

Translating this training into customer value and real, tangible results is the main goal of Bock's Steam Star.